Product Guarantee

1 YEAR PRODUCT QUALITY GUARANTEE

 

Podiatech Lab products are guaranteed against any material or manufacturing fault for 1 year. The warranty will only apply to faults that appear during the guarantee period. Podiatech Lab products comply with their technical description and specifications; when picking the right product, make sure that it is suitable for your chosen use. 

  1. Application conditions and exclusion cases

The following damage is not covered by the warranty:  
- Damage from normal product wear 
- Damage as a result of product transport or storage 
- Damage resulting from inappropriate use of products or poor maintenance 
- Damage caused by modifying the product within your own clinic  
- Damage from a blow, caused by sharp objects, by twisting, compression, a fall, an abnormal impact and other actions outside Podiatech Lab’s control. 

  1. Activating the warranty

In the case of a fault, Podiatech Lab will decide whether to repair the product or to replace the orthotic at no extra cost. 

  1. Warranty claims

For all warranty claims, please contact service@sidas.co.uk in the first instance with your patient reference & order confirmation.